Know Your Rights and Options in Using a Ride-Sharing Service

Ride-sharing services like Uber and Lyft have become incredibly popular in recent years. Millions of people worldwide now use these services to get from one place to another, often saving money in the process. But what are your rights when using a ride-sharing service? This article will explore those rights and more.

What are Ride-Sharing Services and How Do They Work?

Ride-sharing services are companies that provide a platform for people to connect with drivers who will give them a ride in their personal vehicles. Uber, Lyft, and Sidecar are all examples of ride-sharing services.

These services typically work by the rider requesting a ride through the company’s smartphone app. The app then connects the rider with a nearby driver who has been pre-screened and approved by the company. The driver picks up the rider and takes them to their destination. Payment is made through the app. The rider can rate their experience with the driver once the ride is over.

Benefits of Using a Ride-Sharing Service

There are many benefits to using a ride-sharing service. They can be cheaper than traditional taxis, and they’re often more convenient. You can request a ride with just a few taps on your phone, and you don’t have to worry about carrying cash or dealing with tips.

Ride-sharing services can also be safer than other forms of transportation, like public buses or trains. Drivers are typically screened and insured by the companies, and you can see the driver’s rating before you get in the car.

What Are Your Rights When Using a Ride-Sharing Service?

When you use a ride-sharing service, you have certain rights that you should know. Here are some of them.

Request a Ride

You have the right to request a ride through the app.

Cancel a Ride

You can cancel a ride up to five minutes after a request, and you will not be charged a cancellation fee.

On-Time Pick-Up

You have the right to expect your driver to arrive on time to pick you up. If they are late, you may be entitled to a refund or discount on your fare.


You have the right to expect that your privacy will be respected when using a ride-sharing service. Your driver should not share your personal information with anyone without your consent.

Safe and Comfortable Ride

You have the right to expect a safe and comfortable ride when using a ride-sharing service. Drivers must obey all traffic laws and should not put you in any danger.

Rate the Driver

After each ride, you will be able to rate your driver on a scale of one to five stars. Drivers with low ratings may be removed from the platform.

File a Complaint

If you have a problem with your driver or your ride, you can file a complaint with the company. The company will then investigate the situation and take appropriate action.

Ride-share driver and passenger

What Happens When the Ride Gets Into an Accident?

If you are on a ride that gets into an accident, you should not have to pay anything out-of-pocket. The company’s insurance and the driver’s insurance should cover any injuries or damage. The other driver may also be liable, hence, their insurance will also come into play.

Having several insurance companies involved usually makes things complicated. It may also cause delays. It is best to consult a lawyer specializing in ride-sharing accidents. Your lawyer can sort through everything for you.

It is also a good idea to check with your own insurance company to see how you are covered in case of an accident while using a ride-sharing service.

Tips for Choosing the Right Ride-Sharing Service for You

Now that you know your rights when using a ride-sharing service, here are some tips for choosing the right one for you.

Check the Company’s Screening Process

When choosing a ride-sharing service, you should ensure that the company has a thorough screening process for its drivers. The drivers should be background-checked and have their driving records checked. They should also be insured by the company.

Check the Company’s Safety Rating

Another vital factor to consider is the company’s safety rating. You can find this rating on the website or app. It is usually based on customer feedback and reviews.

Choose a Service That Fits Your Budget

Ride-sharing services can vary in price, so you should choose one that fits your budget. You may also want to consider whether you’re willing to pay extra for features like premium cars or driver tips.

Book a Ride

Ride-sharing services can be a great way to get around, but it’s important to know your rights when using them. Be sure to read the fine print before requesting a ride, and don’t hesitate to file a complaint if you have a problem with your driver or your ride.

Choose the right ride-sharing service for you based on its driver screening process, safety rating, and prices. And be prepared to call your lawyer in case of an accident. Now you’re ready to book a ride.